We are truly sorry to hear about the troubles you have experienced regarding withdrawals, technical issues, and bonus restrictions. We believe in transparency, and our terms are always made available to ensure players know what to expect before using any offer.Your feedback is not taken lightly. Equally, your recognition of the support team and the VIP program means a great deal to us—these areas are designed to ensure that every player feels valued, with assistance available whenever it is needed.Thank you again for sharing your perspective with such clarity. Our team always strives to provide prompt and friendly assistance, and feedback like yours motivates us to keep improving every day.Thank you for trusting us and being part of our community—your support means a lot! Dutch players should be aware of the risks when using unlicensed platforms.Update 18-12No responses on my email.
Your situation is already under review, and we are committed to finding the best possible resolution.To assist you more effectively, please share additional details regarding your account and the issue you encountered. Dear Sam,Thank you for taking the time to share your review and jacktop your difficulties. Just silence and the same empty excuse over and over again.Stop lying about “individually reviewing cases.” If that were true, I wouldn’t be begging for a basic response.
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As explained previously, the amount in question was moved from your bonus balance to your main balance in accordance with our standard bonus rules. Dear Amber, Thank you for your review. Customer support is available 24/7 to assist with any queries or concerns. The casino is licensed and regulated by reputable authorities, ensuring fair and safe gameplay.
In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.
Based on these reviews
The requirement for photos with the casino account as the background posed an additional challenge for users without a computer. The player from Japan had completed the KYC verification process but faced ongoing issues as the casino repeatedly rejected his submitted photos, preventing him from withdrawing funds. The player from the Netherlands filed a serious complaint against Jacktop and Bm.bet for gross negligence in handling his account. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Browse all bonuses offered by JackTop Casino, including their no deposit bonus offers and first deposit welcome bonuses. Our database presently holds 4 bonuses from JackTop Casino, which are listed in the ‘Bonuses’ section of this review.
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Dear Jenkins,We truly appreciate you taking the time to share such an enthusiastic and positive review. We would like the opportunity to review your specific case thoroughly from our side to better understand and address these matters.However, without the necessary account information, we are unable to locate your details and assist you effectively. Be warned guys and dont spend your money Here , i am a real person and my experience here is real, dont trust them ! Nice online casino I like to play. It’s wonderful to hear that our support has been helpful and made your experience smoother.
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Despite having provided clear photos and proof of deposit and address, the casino claimed the submissions were unacceptable, which the player believed to be unfounded. However, as a compromise, the casino offered to refund the player’s last deposit, which was an uncommon gesture in such situations. Despite being told his account was verified and attempting to withdraw multiple times, his winnings were ultimately voided after a video call that the casino claimed did not meet their standards. The player expressed gratitude for the support received and confirmed that all her withdrawals had been processed. The Complaints Team expressed appreciation for the player’s cooperation and encouraged feedback on their services. Despite multiple submissions and explanations, the casino insisted on a selfie with the account visible, which the player could not provide due to device limitations.
- Account verification is essential for both depositing and cashing out, ensuring a smooth transaction path.
- I will update this review once I receiv…
- People appreciate the variety of games available and some consumers report that VIP support is helpful and quick to respond.
- When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
- However, as a compromise, the casino offered to refund the player’s last deposit, which was an uncommon gesture in such situations.
- Verification can help ensure real people are writing the reviews you read on Trustpilot.
Gamblers can contact them via live chat or email to resolve any issues or get clarification on bonus terms. Visa, MasterCard, and popular e-wallets lead the roster of deposit and withdrawal solutions, making it simpler to manage funds. Banking options satisfy the primary needs of Australian players, offering classic credit-card transactions as well as modern e-wallet solutions. Typically, these codes are found on the official website’s promotions section or through newsletters sent to registered players.
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- With a Jacktop Casino no deposit bonus, gamblers can test various slots and mechanics, discovering firsthand if the website suits their style.
- The player from Croatia experienced significant issues withdrawing winnings from Jacktop Casino, including repeated and intrusive verification requests despite having verified his account.
- Used chat 3 times regarding the situation.Nothing happened.Don’t use it.
- After multiple communications, her account was ultimately verified, and she successfully received her withdrawals.
- As part of any comprehensive Jacktop Casino review, it is essential to highlight these perks for newcomers eager to maximize their bonus potential.
- I won £433 which I spend because I couldn’t get verified, every time I sent documents it was not good enough t…
Jacktop have a lot of nice bonus slots to play. Some people mention low withdrawal limits. Follow the rules (principles) of responsible gaming. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
This jacktop.com is a scam site. Signed up deposited 30pound and now my account is blocked and can’t get on avoid at all costs …… The company does not respond ignore me when i gave my mail in chat They ignore me on emailI go to bilderlings to get the money they make disapear on the account they blocked my account Scammers, when you win a larger amount, they zero out your account balance, I don’t recommend it, there are better casinos
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Due to a high volume of inquiries, some responses may take longer than usual, but please rest assured that our team is doing everything possible to address each case efficiently.As soon as there are updates regarding your request, we will reach out to you directly. I have now been trying for two days to reach someone via live chat, but each time I received a message saying they cannot respond at the moment and that I should send an email. We sincerely apologize for the worry and frustration this has caused.Our team has already reviewed your case in detail and responded to you directly via email. Replied to 78% of negative reviews
Dear Dutch slot fan,We’re sorry to hear that your experience with our site was not as expected. Don’t spend you money people!!! You can deposit cash but the don’t give you the withdraw.!! Dear Roy,We truly appreciate you taking the time to share your kind words! Dear Rob Bosscher,We sincerely apologize for the frustration and delay you’ve experienced. I’ve submitted all the information, including the bank statement, several times, and still nothing.
The player from Ireland had been waiting for a withdrawal but had not received any payment and reported a lack of communication from the casino. The Complaints Team had facilitated communication with the casino, which confirmed that the player’s account status was “Not Verified” due to a poor-quality passport photo and the need for a selfie with an open account. The player from Ireland had been waiting for a withdrawal for 2 months and had faced repeated requests for various pictures holding his ID, leading to suspicions that the casino was unwilling to pay.