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A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The complaint was marked as ‘Resolved’ in the system, and the player was thanked for his cooperation. The issue was resolved, and the player confirmed that the withdrawal had been successfully received. The player from Canada had requested a withdrawal less than two weeks prior to submitting this complaint. Later, the player confirmed that the issue had been resolved, and the complaint was marked as resolved by the Complaints Team. Consequently, the complaint was closed due to lack of cooperation, with the option to reopen if the player resumed contact.
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However, there is currently no User feedback score for this casino. Because of these complaints, we’ve given this casino 5,959 black points in total, out of which 1,889 come from related casinos. We currently have 1 complaints directly about this casino in our database, as well as 14 complaints about other casinos related to it. When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources. We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers.
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